SYKES / Patrocinador OroActividad: BPOCorreo o link de reclutamiento: www.sykescostarica.comNiveles de idioma según Marco Común Europeo: A2, B1, B2, B2Teléfono: (506) 2298 2020Posiciones: Customer Care, High End Technologies
* Tenemos posiciones donde el requisito de ingreso es el noveno año aprobado
Para todos aquellos candidatos que tengan un nivel de inglés de 75% y menor a 85%, les ofrecemos la opción de que ingresen a nuestra Academia SYKES. Con más de 5.000 colaboradores, somos el tercer empleador privado del país (El Financiero, noviembre 2016).
Tipo de puestos que ofrecerán
Customer Care AgentResponsabilities
To listen and respond to customers' inquiries on the telephone.
To update records in databases and platforms.
To meet established performance targets, which include customer service, productivity and quality standards.
To keep account information confidential and protect it from unauthorized use.
To follow up on the customer's issue with outstanding customer service.
Bilingual Agent: Intermediate to Advanced English Level.
High School diploma (Bachillerato).
Proactive and Assertive.
Desire to build a career path.
Training schedules:AM/PM6 AM – 2 PM2 PM – 10 PMProduction schedules:Schedule flexibility
Customer Care SYKES
High End Technologies SYKES
Apply Here!Cisco Engineer Tier ITo efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity and answering inquiries via the phone or email. Come and enjoy the SYKES experience. Work Learn and Grow with us!(60 posiciones)Junior Networking AgentDelivering a superior Customer & Technical service experience through inbound and outbound calls. By delivering excellent customer support and channeling customer feedback to the business, you will help deliver their mission to fill every home with amazing music. Work Learn and Grow with us!(15 posiciones)Senior AWS EngineerLove Technology?We are looking for experts with amazing technical skills to assure the best experience to the customers. Come join the SYKES experience as a Senior AWS Engineer. Work, learn and grow with us.(5 posiciones)Trilingual Technical Support Agent IIVocê tem um bom nível de português? SYKES tem uma grande oportunidade aguardando por você! We are looking for Portuguese and English speakers to efficiently provide high quality and accurate resolutions by offering world class customer support via phone or mail. Come join the SYKES experience as a Technical Support Agent II Trilingual. Work, learn and grow with us.(7 posiciones)Web Design AnalystWe are looking for talented experts responsible for the design, layout and coding of a website. Come join the SYKES experience as a Web Design Analyst. Work, learn and grow with us.(3 posiciones)Senior Web DeveloperWe are looking for a Software Engineer to complement our team of extremely experienced engineers focused on getting things done, and to be fearless about exploring and learning new technologies and technical approaches that help us deliver great services and experiences to our client’s customers. Our engineers are responsible for our client’s customer portal, where they deliver best of breed web applications allowing their customers to monitor, and manage, their services. The web applications are designed to provide rich data visualization around monitoring data, customer information, asset data, and other critical resources that customers use to manage their business.(3 posiciones)Wireless Technical Support IIs Networking your passion? Are you ready to continue your career path on Wireless connections? If you have 3 to 4 CCNA modules, we have just the right opportunity for you!” The technical support Engineer addresses product features and function issues for current and legacy product lines. Troubleshoots and resolves hardware, software and performance issues. Support operational policies and procedures that facilitate the attainment of departmental and organizational goals.(15 posiciones)dCloud Platform Operations EngineerIs Networking your passion? Are you ready to continue your career path on Wireless connections? We have just the right opportunity for you We are looking for an expert responsible for the day to day management of a dCloud environment. Come Work, Learn and Grown with us!(3 posiciones)Computer/Electrical Engineer L4To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering technical support and troubleshooting with an advanced level of complexity, and answering inquiries via the phone or mail.(5 posiciones)
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