Dell Technologies / ExpositorActividad: ServiciosCorreo o link de reclutamiento: https://dell.to/2TCtSE5Niveles de idioma según Marco Común Europeo: B2+ y C1Teléfono: (506) 2239 9946Sitio web: jobs.dell.comPosiciones: Engineer 1, Technical Support
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Position: Talent Development Program
Engineer 1, Technical Support
Provide technical support to field support personnel, Dell customers and Dell distributors.
You will develop resolutions to problems of limited scope and follows standard practices and procedures.
You will record and update customer calls on Customer Service Call Tracking Databases in a timely and accurate manner. It will be important for you to use defined protocols and independent judgment to properly escalate more complex issues to more experienced staff in order to resolve customer issues in the most expedient manner possible.
You will work closely with customers to resolve technical issues on various information systems and information storage platforms. These issues can include any or all of the following components: Operating Systems (UNIX, Windows, and/or MVS), Networking (Ethernet, Fibre Channel, iSCSI), Storage Area Networks, Network Attached Storage, and Databases – relational and hierarchical.
Finally, you will redirect or provides necessary follow-up with customers and Customer Service Management to ensure issue is satisfactorily resolved.
You have advanced or fluent English skills 85-90% (communication, written and verbal)
You have an Associate (Diplomado) or Bachelor’s Degree in a technical (STEM) discipline or a degree from a Technical Institution, with graduation within the last 3 years (From 2016 to 2019)
You LOVE learning and working with technology
You possess a basic knowledge of operating systems (Windows and Unix). You also are interested for computer systems (CPU, memory, buses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file systems structure) Databases, Storage, networking.
Beneficios:Asociación Solidarista, Tuition Reimbursement, Private Medical Insurance, Life Insurance, Onsite medical services, Annual Bonus, Gym Bonus, Meal Allowance, Employee Referral Program, Employee Purchase Program, Transportation, Personal days.